FAQs

Products & Makers

Silver Antelope was created to make ethical gifting easier. We focus on high-quality, small-batch products that are thoughtfully designed and sustainably created. We choose to carry brands whose integrity and values align with our own.

As a Canadian company, we place an emphasis on carrying Canadian-made products. However, this is by no means a limitation. We curate products made around the world, focusing instead on the social, economical and ecological impacts of the manufacturing process.

As different brands have different sizing notations, please refer to each product's page for specific size charts.

Silver Antelope aims to support up-and-coming artists and micro-businesses. As such, we believe in full transparency when it comes to payment. We purchase wholesale from most of our vendors, with pricing determined by them. For some vendors, we have consignment arrangements with 70% of the sale price going to the vendor.

While we appreciate hearing from new businesses and receiving samples, there are many reasons we may not be able to carry you—such as lack of space or saturation of product categories. Prior to sending us anything, please get in touch with us and start a conversation!

Gifting & Care Packages

Cards and prints are placed inside protective cello sleeves, then shipped flat in rigid protective mailers. If you order multiple cards, we will package them together in one cello sleeve to minimize plastic packaging, unless otherwise requested in advance. Bulkier items, such as apparel and books, are shipped in compostable soft mailers or cardboard boxes, and protected with cushioning where applicable. To cut down on waste, we reuse packaging materials from our received shipments whenever possible.

Yes! If your order is being shipped directly to the recipient, we would be happy to include a short message on your behalf. Please leave us a note at checkout with your message. Gift messages will be carefully hand-written on a Silver Antelope note slip.

While we do not offer gift-wrap, we neatly package all orders in a kraft paper bag with a logo sticker. It looks simple and elegant, if we may say so ourselves. If your order is a gift, please let us know in the notes section at checkout and we will make sure not to include additional order details (like the price) with the package.

Our care packages are carefully curated with built-in customizable options. Unfortunately, we cannot accommodate substitutions.

Shipping & Delivery

We ship to Canada, the United States, and most international countries.

We offer free shipping within Canada and the United States for all purchases over $75 (before tax). For purchases under $75, and for international orders, shipping based on weight is automatically calculated at checkout.

We don't offer prepaid duties so please note that shipping could incur customs costs.

We do not charge tax on any orders outside of Canada. Canadian orders are charged HST or GST, depending on your province. These taxes are added automatically on checkout.

Yes, and yes! For deliveries, we have partnered with Mile1 for deliveries within the city of Toronto. If your postal code is within our delivery zone, the option will automatically pop up at checkout. 

We are pleased to offer in-store pickup from our studio-shop in East Toronto. Please select "in-store pickup" at checkout, and we will be in touch when your order is ready. 

Orders not picked up within three months, and without communication from the customer, will be canceled and refunded, subject to a 30% restocking fee.

We ship out of our studio in Toronto, Canada. Our processing time is 1-3 business days. You will receive a shipping confirmation via email when we've shipped your order.

To keep costs down for our customers, we offer Oversized Lettermail shipping for flat-shipped Canadian orders under 10.5 oz. Unfortunately, this does not include tracking information, unless you purchase a tracking upgrade. If you need your order within a specific time frame, we highly recommend that you purchase tracking.

Orders within Canada typically arrive within 3-7 business days, even if you are located in Toronto. Orders going to the US typically arrive within 5-9 business days. Orders going to international destinations may take up to 8 weeks to arrive. Shipping upgrades for all destinations are available at checkout.

We do our best to get your order to you in a timely manner! If you have any questions or concerns at all, or would like to purchase an additional tracking number, a faster shipping option, or insurance, please don't hesitate to contact us prior to placing your order.

Please contact us directly to fix the shipping address. If your billing address is incorrect but payment has already been processed, please contact Shopify Support directly, as we don't have the authority to change billing addresses for security reasons.

For orders that ship via Oversized Lettermail (without tracking), we are unfortunately unable to help once they are in the hands of our shipping couriers. We are not responsible for orders that are lost via this shipping method. 

For all tracked orders, please contact us with any inquiries, including tracking that shows items delivered.

If you need to cancel or change your order, and your order hasn't shipped yet, please contact us ASAP. Orders that have been dispatched cannot be changed or canceled. 

We understand that life isn’t always happy purchases and well-delivered mail. If you are unhappy with your purchase in any way, if it arrived damaged or got lost in the mail, please reach out to us